Return Policy

30 Day Return Policy

We Sell Cellular is pleased to offer our valued customers the following 30 Day Return Policy. Once the return merchandise is received and verified, a credit will be issued for the devices within 5 business days.This policy applies to purchases from both our We Sell Cellular Direct and PhoneX Virtual warehouses. However, this policy only applies to purchases made on our online Stock List. For purchases made via auction, please reference the return policy provided along with the auction.

The following Limitations Apply:

  • Returns must be submitted within 30 days of the invoice date. Returns submitted past 30 days will require approval from management
  • No item will be accepted without prior authorization. Returned items go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer
  • All items authorized must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned
  • All RMA numbers issued are valid for 14 days
  • Customer is responsible for return shipping costs
  • Any item that is returned in a condition different than what was shipped out may be rejected
  • Depending on whether you are a New Customer or an Existing Customer, our policy on which devices are eligible for return differs, as detailed below
  • Only applies to items purchased from our online Stock List

Please note that no customer should ever receive a device with the following defects ("Critical Defects"):


  • No power/power cycle
  • Apple activation problem
  • Account lock
  • iTunes image
  • Passcode lock

If an item is received with a Critical Defect return authorization should be requested immediately.

New Customers

We understand the importance of your first sample order with a new vendor, and we want to make sure you have a great experience. That's why, as long as you abide by the limitations detailed above, we will take back any device for any reason on your first return of up to 50 devices.

If you need to return a higher quantity than this, the below policy for Existing Customers applies.

Existing Customers

We stand by the testing and grading descriptions that are represented on our website, and therefore strive to offer a highly flexible return policy. However, different grades undergo different functional tests and have different cosmetic standards. Therefore, devices that are sold as Non Fully Functional have a different return policy than items sold as Fully Functional. To learn more about our grades and view detailed videos, go to https://www.wesellcellular.com/grading

Devices Sold as Fully Functional: We Sell Cellular Direct A1, A2, B1, C1, C2, FFCG, FFLB and PhoneX (Shipped by Brightstar) A, B, B2, and C

Any of the above grades that we represent as fully functional can be returned for any functional defect that is found. Furthermore, these devices may be returned if the cosmetic grade varies significantly from what was represented.

*Please note that FFCG devices (Fully Functional Cracked Glass) should not be returned for Cracked Glass and FFLB devices (Fully Functional LCD Blemish) should not be returned for LCD blemishes or for Cracked Glass.

Devices Sold As Non Fully Functional

We Sell Cellular Direct:

PGL devices can be returned for the following reasons:

  • Touch ID Sensor
  • Facial Recognition
  • LCD blemish
  • Cracks
  • Wrong item shipped
  • Any Critical Defect (see above for list of Critical Defects)

PCG devices can be returned for the following reasons:

  • Touch ID Sensor
  • Facial Recognition
  • LCD blemish
  • Cracks
  • Wrong item shipped
  • Any Critical Defect (see above for list of Critical Defects)

*Please note that PCG devices (Powers on Cracked Glass) should not be returned for Cracked Glass


PLB devices can be returned for the following reasons:

  • Touch ID Sensor
  • Facial Recognition
  • Wrong item shipped
  • Any Critical Defect (see above for list of Critical Defects)

*Please note that PLB devices (Powers on LCD Blemish) should not be returned for LCD blemishes or for Cracked Glass.


PTID devices can be returned for the following reasons:

  • Wrong item shipped
  • Any Critical Defect (see above for list of Critical Defects)

*Please note that PTID devices (Powers on Touch ID issue) should not be returned for Touch ID or Facial recognition issues.

Partial Credits Instead of Returns

We understand that in some cases, our customers would prefer to get a partial credit on a defective device rather than incur the shipping cost of returns. If this is your preference, please contact your Account Executive directly. These requests will be handled on a case by case basis.

*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect return authorization should be requested immediately.

Exceptions

We Sell Cellular values our customers and we are committed to helping customers with issues that might occur outside the parameters of our standard policy. These will also be handled on a case by case basis.


Policy ID: WSC-F54

Issue Date: 09/28/18

Rev: 1.2

Rev Date: 05/21/19