We understand the importance of your first sample order with a new vendor, and we want to make sure you have a great experience. That’s why, as long as you abide by the limitations detailed above, we will take back any device for any reason on your first return of up to 50 devices.
If you need to return a higher quantity than this, the below policy for Existing Customers applies.
We stand by the testing and grading descriptions that are represented on our website, and therefore strive to offer a highly flexible return policy. However, different grades undergo different functional tests and have different cosmetic standards. Therefore, devices that are sold as Non Fully Functional have a different return policy than items sold as Fully Functional. To learn more about our grades and view detailed videos, go to https://www.wesellcellular.com/grading
Devices Sold as Fully Functional: We Sell Cellular Direct A1, A2, B1, C1, C2, FFCG, FFLB and PhoneX (Shipped by Brightstar) A, B, B2, and C
Any of the above grades that we represent as fully functional can be returned for any functional defect that is found. Furthermore, these devices may be returned if the cosmetic grade varies significantly from what was represented.
*Please note that FFCG devices (Fully Functional Cracked Glass) should not be returned for Cracked Glass and FFLB devices (Fully Functional LCD Blemish) should not be returned for LCD blemishes or for Cracked Glass.